Beginning November 20: Due to Statewide COVID-19 mitigations, and for the safety of our staff and patrons, contactless Curbside Pickup will be available 6 Days/Week, appointment preferred. For full details, see the FAQ below.
How does curbside pick-up by appointment work?
If a JH Library patron has an item on hold:
Library staff will notify patrons by email or phone that their item on hold is available for pickup.
Upon notification, patron will schedule a pickup time.
At the agreed upon time, patron will call the library and library staff will provide instructions re: pickup. Items will be checked-out to patrons in advance and staged in a bag for your convenience.
How do I place an item on hold?
You may place your hold on library materials on the JH Library website:
Visit our library website at www.juliahull.org
Hover over “Search the Library Catalog” in the upper right hand corner
Log-in to Encore using your library barcode and PIN. Note: Your PIN is the last 4 digits of your library barcode.
Search for your item in the Catalog
Select Request It
Please note that wait times for holds placed online are currently longer than usual due to quarantine measures. Thank you for your patience.
Can I just call the library to place a hold?
Yes! Library staff will be available limited hours, Monday-Saturday. If you’d like to say “hi” and ask staff to help you select materials, we’re here to help. Call 815-645-8611.
Can I still use the library's curbside web form?
For your convenience, to order an activity or program kit, or request a library staff person personally shop for you, you may also use our CURBSIDE PICKUP REQUEST FORM.
Help! I need to print/fax/scan something!
You may email or drop-off documents for copying, faxing, or scanning. Please call ahead, or once you reach the library parking lot: 815-645-8611.
I’m embarrassed to say it, but I don’t have a library card! How can I get one?
Take a selfie. Take a picture of your Driver’s License. Take a picture of a current utility bill (name and address must match DL). Email everything, along with a telephone number to email@example.com. We’ll have you downloading, reading, listening, and learning no time!
My library card expires soon. How can I renew?
Take a picture of your current library card (barcode side up). Take a picture of your Driver's License. Email both, along with a telephone number, to firstname.lastname@example.org. Non-resident cardholder? Give us a call: 815-645-8611.
What happens if I was scheduled for curbside pickup, but I missed my window?
Everyone has a 10-minute window to pickup their holds. If you miss your scheduled time, you’ll need to reschedule by calling the library. Library staff will let you know the next available time slot.
What should I do if I have a question regarding my curbside pickup while I’m at the library?
Give us a call at 815-645-8611.
How do I return library items?
Patrons can return library materials using our library book drop. We're sorry that we cannot currently accept returns in person, or at the circulation desk.
In an effort to help prevent the spread of COVID-19, library staff will be quarantining returned items for a period of time. Therefore, recently returned materials may remain on your account longer than usual. When checked in, library staff will backdate the materials. No overdue fines will be charged.
Can’t you just take my items during curbside pickup?
Sorry, not at this time. While we try our best to avoid cross contamination of materials, please help us out by returning your materials directly to the book drop.
Can I drop-off donated materials?
No. We are not accepting any donations at this time.
What safety measures are being taken for the public and staff?
We will be employing social distancing and public health recommendations operations for employees and patrons. This includes placing all returned items in quarantine, and providing items in a bag for curbside pick-up to reduce contact. We are also providing all staff with PPE for their protection.
All decisions made in regards to the library’s phased re-opening will be based on guidance from the local Restore Illinois guidelines set by the Office of the Governor, local Health Department, RAILS, general consensus among library professionals, and science. Staff and public safety are paramount.
When will all in-person library services and full public access to library facilities resume?
We are working to restore all library services and access soon as possible in a safe, coordinated and phased effort. We will continue to follow State and public health guidelines for operations.